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A Complaint Is a Gift: Using Customer Feedback As a Strategic Tool

Janelle Barlow

ToolA Complaint Is a Gift: Using Customer Feedback As a Strategic Tool
Published: 01 March, 1996
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As of: July 24th, 2008 09:17:55 AM
Author: Janelle Barlow

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Web video slowly creeps up on TV in Europe-Jupiter (Reuters)
Reuters - More than one in four Europeans regularly watches online video on sites such as Google's YouTube but the medium has a long way to go to catch up with regular TV, according to Internet research firm Jupiter.


NBC, Fox file copyright lawsuit against video site (Reuters)
Reuters - NBC and Fox News Channel sued video-sharing service Redlasso for copyright infringement on Wednesday, accusing the website of showing programs like "The Tonight Show" and "The Fox Report with Shepard Smith" without permission.


Viacom Steps Up Pressure on Google in Lawsuit (NewsFactor)
NewsFactor - Media giant Viacom took its fight to the public this week seeking to outline battle lines in its $1 billion lawsuit against YouTube's parent, Google. Viacom filed the lawsuit in March 2007 alleging that YouTube purposefully allowed Viacom's copyrighted content to be distributed on the site. The suit was filed after negotiations between Google and Viacom over licensing content fell apart.


Could peace be near for YouTube and Hollywood? (CNET)
CNET - Google's YouTube is quickly shedding its reputation in Hollywood as a clearinghouse for pirated content and could soon be home to clips from popular movies and TV shows--all legally obtained.


Online news video's future: Deja vu? (CNET)
CNET - I spent Tuesday afternoon as a guest of Beet.TV impresario Andy Plesser, who hosted a fascinating colloquium at Stanford University. It was a small group, maybe a couple of dozen people altogether, drawn from the technology industry, the venture capital community and media to discuss the state of online video.


TiVo Pairs With Amazon.com Shopping Channel (TechWeb)
TechWeb - <a href="http://us.rd.yahoo.com/dailynews/cmp/tc_cmp/storytext/209400772/28324357/SIG=131m8ahqn/*http://www.informationweek.com/;jsessionid=EF2BUQQ2LPMGWQSNDLRCKH0CJUNN2JVN?cid=feed-yahoo-news">InformationWeek</a> - The product-purchase option will debut with four TV shows, "The Oprah Winfrey Show," "The Ellen DeGeneres Show," "The Colbert Report," and "Burn Notice."


Amazon and TiVo to Partner for Impulse-Buy Ads (PC World)
<p><a href="http://us.rd.yahoo.com/dailynews/rss/digitalvideo/*http://news.yahoo.com/s/pcworld/20080722/tc_pcworld/148757"><img src="http://d.yimg.com/us.yimg.com/p/rids/20080717/i/r3879925750.jpg?x=130&y=87&q=85&sig=wzPFfM0DCq7gn4XTFDsaQA--" align="left" height="87" width="130" alt="Amazon.com chairman Jeff Bezos speaks to the media during the company's annual shareholders meeting in Seattle, Washington May 28, 2003. REUTERS/Anthony P. Bolante" border="0" /></a>PC World - TiVo owners will see links to buy products shown in commercials and TV shows directly from Amazon.</p><br clear="all"/>


Microsoft turns to users for new wave of Xbox games (Reuters)
<p><a href="http://us.rd.yahoo.com/dailynews/rss/digitalvideo/*http://news.yahoo.com/s/nm/20080722/tc_nm/microsoft_xbox_dc"><img src="http://d.yimg.com/us.yimg.com/p/rids/20080722/i/r2944013870.jpg?x=130&y=86&q=85&sig=FLPlcGqHK_3nrd8QNuDhaQ--" align="left" height="86" width="130" alt="Guests play the Xbox 360 "Halo 3" Multiplayer Beta video game during a preview party at Quixote Studios in Los Angeles May 15, 2007. REUTERS/Mario Anzuoni" border="0" /></a>Reuters - Microsoft Corp will turn to users of its Xbox 360 to create new video games and broaden the types of games available on its console, taking a page out of the strategy books of Facebook and YouTube.</p><br clear="all"/>


TiVo Viewers Can Buy Products from Amazon.com (NewsFactor)
NewsFactor - TiVo and Amazon expanded their digital partnership Monday. The pioneers in digital video recorders and online retail have teamed up to give TiVo subscribers the ability to purchase products from Amazon.com on TV sets, using the TiVo remote control.


CE Giants Back Amimon's Wireless HDTV Tech (PC Magazine)
PC Magazine - Four top consumer-electronic companies are backing a wireless multimedia CE interface developed by Amimon, by forming a special interest group devoted to the technology.


TiVo Gets Its Own Shopping Channel: Amazon (PC Magazine)
PC Magazine - Online shopping addicts beware. A TiVo-Amazon partnership will soon allow TiVo customers to purchase items via Amazon.com without ever leaving the couch.


Report: TiVo, Amazon team up on sales pitches (CNET)
CNET - TiVo--a company well-known for helping TV viewers skip commercials--is teaming up with Amazon.com to make it easier for consumers to purchase products they see on television commercials and talk shows, according to a report Monday on The New York Times Web site.


Judge rules against YouTube star in divorce court (Reuters)
<p><a href="http://us.rd.yahoo.com/dailynews/rss/digitalvideo/*http://news.yahoo.com/s/nm/20080721/wr_nm/bd_youtube_divorce_dc"><img src="http://d.yimg.com/us.yimg.com/p/rids/20080722/i/r2717214970.jpg?x=130&y=94&q=85&sig=Xv5vhVyIRgk53QQwOdjmbw--" align="left" height="94" width="130" alt="Tricia Walsh-Smith arrives at the New York State Supreme Court in New York, July 21, 2008. REUTERS/Brendan McDermid" border="0" /></a>Reuters - A British actress who earned YouTube stardom after posting monologues about her failed high society marriage was cruel to her husband and must vacate their apartment within a month, a New York judge ruled on Monday.</p><br clear="all"/>


Man wins divorce from angry wife in YouTube video (AP)
<p><a href="http://us.rd.yahoo.com/dailynews/rss/digitalvideo/*http://news.yahoo.com/s/ap/20080721/ap_en_ot/youtube_divorce"><img src="http://d.yimg.com/us.yimg.com/p/rids/20080721/i/r2374324097.jpg?x=130&y=94&q=85&sig=FRinY8AOewq3u0sgVGKN6w--" align="left" height="94" width="130" alt="Tricia Walsh-Smith arrives at the New York State Supreme Court in New York, July 21, 2008. Walsh-Smith, a British former actress, gained notoriety by posting video monologues on the internet site YouTube to attack her husband, Broadway producer Philip Smith. REUTERS/Brendan McDermid (UNITED STATES)" border="0" /></a>AP - A Broadway mogul whose wife trashed him in a widely viewed Internet video was granted a divorce from her Monday.</p><br clear="all"/>


Qik's Live Mobile Streaming Open To Public (TechWeb)
TechWeb - <a href="http://us.rd.yahoo.com/dailynews/cmp/tc_cmp/storytext/209400095/28311816/SIG=1316pb2pl/*http://www.informationweek.com/;jsessionid=TMLDNYW2YQUIAQSNDLQSKHSCJUNN2JVN?cid=feed-yahoo-news">InformationWeek</a> - The mobile video broadcasting service boasts Facebook integration and compatibility with more handsets.


Music Review: Daft Punk's experimental film (AP)
<p><a href="http://us.rd.yahoo.com/dailynews/rss/digitalvideo/*http://news.yahoo.com/s/ap/20080721/ap_en_ot/music_review_daft_punk_dvd"><img src="http://d.yimg.com/us.yimg.com/p/ap/20080721/capt.73536537dfc44ce3b30a58c4af3d7744.music_review_daft_punk_nyet443.jpg?x=99&y=130&q=85&sig=nxTncDanBiMQi5vU4HlJzg--" align="left" height="130" width="99" alt="In this image released by Vice Records, the latest DVD by Daft Punk, 'Electroma,' is shown. (AP Photo/Vice Records)" border="0" /></a>AP - Daft Punk, "Electroma" (Vice Records)</p><br clear="all"/>


Hi-def radio gets cool reception from consumers (Reuters)
Reuters - Digital high-definition radio is hitting some key milestones in terms of pricing and features, but building enough momentum to spur broad consumer adoption remains a tall order.


Schmidt: YouTube + ads = 'holy grail' (CNET)
CNET - Google CEO Eric Schmidt has spoken more than once this year about monetizing YouTube, but he showed some signs of patience on Thursday for finding a new, good way to sell ads on the video-sharing site. And when Google gets the mechanism right, Schmidt said he expects to hit the mother lode.


TiVo Ready To Push YouTube Videos To TV Sets (NewsFactor)
NewsFactor - TiVo says it has completed the technology to make YouTube videos available on TV sets connected to its digital video recorder (DVR) boxes. As part of an agreement with YouTube announced in March, TiVo expects to roll out a software upgrade over the next few weeks.


Sony Tries To Move Beyond PlayStation Price Cut (NewsFactor)
NewsFactor - Sony cut the price of its 60GB PS3 console in advance of this week's E3 Business and Media Summit, which finished Thursday in Los Angeles. The company also announced a new 80GB system for $499, then announced that the price would be cut $100 by fall. While news reports have emphasized the price drop, Sony tried to highlight other aspects of the PS3 experience, including the ability of PlayStation Home subscribers to download movies and inhabit virtual online communities.